We’re thrilled to welcome Embrace Recovery SUD Services of Chelan, Washington, to the KeyNotes family.

Embrace Recovery is a behavioral health practice specializing in substance use disorder treatment — offering outpatient programs, intensive outpatient (IOP), relapse prevention, drug and alcohol evaluations, and individual counseling. Their work is rooted in the belief that people aren’t defined by where they’ve been, but by the choices they make every day. It’s the kind of mission KeyNotes was built to support.

A Smooth Launch

From initial install to a working, in-production system: one day. Agency configuration, user provisioning, roles and permissions — all live by end of day. Clinicians logged in, patient records being entered, the schedule starting to fill.

What’s Next

A few items naturally followed in the days after go-live:

  • Stripe credit card integration for self-pay billing
  • Custom clinical forms specific to their intake workflow
  • Final fee schedule mapping against their funding sources

None of these blocked daily clinical work. They got layered in as the team had time to weigh in on the details.

Why This Matters

The Pacific Northwest behavioral health community is small and tight-knit. Every agency we bring on board strengthens the network of providers using software that actually fits behavioral health work — built for SUD, BHO reporting, and the real-world flow of clinical and billing operations.

To the team at Embrace Recovery: welcome, and thanks for trusting KeyNotes with the work you do.

Looking for substance use disorder treatment in North Central Washington? Embrace Recovery SUD Services in Chelan offers outpatient and intensive outpatient programs, evaluations, and individual counseling. Reach them at (509) 888-2432.

Considering KeyNotes for your own agency? Request a demo and we’ll walk through your workflows.