Several behavioral-health-focused updates landed in KeyNotes this cycle, with particular attention to the customer work that drives platform improvements. Here’s what changed and who it affected.

Data Export & Demographic Reporting — ICS WA

We completed new data export logic and improved the import–transform–merge flow inside KeyNotes to support demographic reporting and data warehouse requirements for ICS WA. The result is cleaner outbound data — faster to generate, easier for downstream systems to consume — without manual reformatting on either end.

BHO Updates — Believe in Recovery

Behavioral Health (BHO) updates were stabilized for Believe in Recovery, resolving issues in how forms and treatment data was being rendered and stored. The fixes address edge cases that were causing inconsistent rendering on certain form types, and tighten how clinical data flows from intake through reporting.

ISP Review — Refined Logic

The Individualized Service Plan (ISP) Review process was refined to better handle incomplete treatment plans and streamline how clinical supervisors work through reviews. Reviewers can now move through plans more efficiently, with clearer indicators of what’s missing and what’s ready for sign-off.

Why This Cycle Matters

These three updates share a theme: compliance, data consistency, and reporting capabilities. Behavioral health agencies don’t just need their EHR to work — they need it to produce data that holds up under audit, talks cleanly to the state, and gives clinical supervisors the information they need to do their jobs. Every update this cycle moved the needle on one of those.

KeyNotes is actively developed in close partnership with the agencies that use it. If your agency has specific BHO, ISP, or reporting needs, request a demo — we’ll show you how KeyNotes handles them.